Rolling Plans Private Limited (RPPL) is an ISO 9001:2015 certified, largest business process management (BPM) firm in Nepal, specialized mainly in business process outsourcing and HR consulting, with a focus on business process management (BPM) services and institutional development since 2004. Rolling Plans is highly preferred by many organizations for various services in the fields of staffing and BPM services. We provide various outsourcing services to national and international clients, including banks and financial institutions, international development agencies, non-governmental organizations, government and semi-government projects, universities and educational institutions, and private and public limited companies. We have a sound track record of successful execution of our services.
Find out more about us and out management team, and check out our facilities
Regarded as highly well-equipped and skilled professionals in the lead generation and telemarketing industries, the outbound telemarketing services of Rolling Plans are second to none. Implementing a professional telemarketing campaign can have a tremendous impact on capturing additional market share and increasing your company's revenue—sometimes by as much as 150%.
The key to successful lead generation and business appointment setting campaigns is hiring well-trained telemarketing professionals. We help our clients achieve their goals and expand their market share by working with top-notch lead generation and appointment setting specialists. Below are the major tasks our outbound contact center professionals focus on every day for our clients in Nepal and around the world:
In addition to that, it's also noteworthy to mention that our outbound telemarketing training programs are created by professionals with 20 years of Sales and Marketing experience. This makes them highly skilled and confident in the following tasks:
Contact us now to get started with your telemarketing campaign at Rolling Plans. We’re confident you’ll be pleasantly surprised by our highly competitive outbound call center pricing. So, grab the phone and give us a call today—we look forward to hearing from you.
Rolling Plans' inbound customer support is designed specifically to maximize the efficiency of your company's marketing efforts. As a highly professional inbound call center, we always aim to create the most effective inbound technical support setup for your business or a professional contact center customer service campaign, while working closely with you as a business partner.
Rolling Plans can help you establish rapport and gain trust with your clients whenever they call the customer support lines manned by our staff, handling inquiries related to your products and services. Here are the major services that Rolling Plans’ inbound customer service executives can provide for your business, 24/7:
The IT infrastructure of Rolling Plans is genuinely state-of-the-art, utilizing the best software and hardware available in our industry, ensuring unparalleled voice quality. This is complemented by excellent training programs developed with Six Sigma principles in mind. Overall, you will have a truly exceptional customer service partner.
Contact Rolling Plans today with your specific business requirements, and one of our client liaison executives will be happy to discuss every aspect of your outsourced campaign—at absolutely no obligation. Remember, we tailor-design every campaign we craft for our clients. With Rolling Plans' inbound customer support call center services, you can rest assured of one thing: the success of your business.
The Rolling Group head office is located in the hustling and bustling area of Bijulibazar, Kathmandu, Nepal.
Our facility is state-of-the-art yet simple, trouble-free, vibrant, and professional. The brightly colored offices create a conducive environment for business, helping to maintain high energy levels and a productive atmosphere.
We offer our clients a fully integrated business partnership setup. With the capability to expand and handle virtually any size campaign in a short period, each caller seat is equipped with a latest spec computer, screen monitor, one-window call center software solutions, a high-quality headset, backup IP phones, and emergency power backup. Our outsourcing staffing stations are also equipped with software that allows clients to monitor and even barge in on live calls (for voice campaigns), providing insights into staff performance over time.
Our facility is equipped with numerous CISCO routers, firewall routers for enhanced security, large screen projectors for web conferencing and training sessions, wired and wireless routers, and multiple brand-new in-house servers that store digital recordings of every call—both inbound and outbound. All calls are recorded on-site via our servers, with no remote hosting.
Recognizing that our business depends on reliable telecommunication, we have four high-speed broadband Internet connections with the country's largest fiber-optic telco companies, along with primary and backup VOIP providers. Additionally, we have a fully automated dedicated power generator, ensuring virtually zero downtime.
Specializing in B2B and B2C campaigns, our outsourcing facility operates 24 hours a day, assuring you that we are always available to serve your needs.
Rolling Plans employs a management methodology that avoids strictly adhering to the status quo. With a team of highly qualified business planners, we deliver better solutions through continuous innovation. Our rapid growth over the years has not compromised the integrity of our business processes. We manage projects strategically and with focus, adhering to the four principles of project management:
Project Initiation » Project Planning » Project Execution » Project Closure
Our business processes are continuously updated to meet the challenges of the ever-evolving Business Process Outsourcing (BPO) industry.
We are a group of highly skilled and trained professionals dedicated to providing exceptional customer solutions. Each employee is carefully selected based on specific criteria relevant to the positions required. One of the most important traits our team possesses is flexibility, allowing them to effectively adapt to different client needs and deliver the desired results.
In the business world, it’s all about maximizing growth and gaining market share. One thing we emphasize is that you will experience both with the Rolling Group.
Rolling Contact Center is a privately owned call center offering quality inbound call center services and support, along with comprehensive B2C and B2B telemarketing services and complete business outsourcing solutions such as appointment setting and lead generation.
With over 20 years in business and a collective 15+ years in call center management, we’ve worked in every major industry, helping a plethora of clients increase their business revenues from day one.
Our dedicated customer service representatives and tenacious telemarketing executives not only have the skills, personalities, zest, and energy needed to get the job done day in and day out, but they also have the desire to over-achieve and outshine the competition.
All our staff come with the educational backgrounds you would expect from employees closer to 'home,' and we strongly support everyone in developing their individual potential to enable professional brilliance across the corporate scale.
At Rolling Plans, we are committed to partnering with our clients in every sense. We believe our thought process should align with yours—focused on saving money while cultivating an offshore outsourcing campaign that exceeds anything you have previously implemented. Our goal is to maximize customer focus and service, produce outstanding results, and drive increased revenues.
Setting up your Business Process Outsourcing (BPO) campaign has never been easier. If you’ve been outsourcing your outbound telemarketing and customer service for a while, we’ll help you take things to the next level, achieving clear wins across the board.